Welcome to Cambridgeshire Hearing Help.
Founded in 1978 under the name of CAMTAD, our mission is to reduce the impact of hearing loss on people’s lives across Cambridgeshire.
Our dedicated team of 6 part-time staff and 115+ volunteers provide a range of services/activities to approximately 6,000 people with hearing loss, and their family and friends, each year.
Coronavirus: Re-opening of limited Hearing Aid Maintenance Centres
September 2020 Update
If you are an NHS hearing aid user, Cambridgeshire Hearing Help is pleased to announce the re-opening of a limited re-tubing service. If your HEARING AID NEEDS CLEANING AND MAINTENANCE we are starting a ‘drop-off and pick-up 30 minutes later’ service, held initially in Ely and Cambourne. We will open further centres in other locations over the coming weeks.
To comply with the social distancing regulations and Covid-19 risk assessments our re-tubing process will be more prolonged and therefore our sessions will be by appointment only for those most in need. Because of these precautions we are only able to offer a ‘drop-off and pick-up 30 minutes later’ service at present. We will require you to ensure your hearing aids are handed to us in a sealed envelope labelled with your Name, Date of Birth, Postcode and contact phone number.
To access this service if you are in urgent need of a re-tube please call 01223 416141 or email [email protected].
The Ely Hearing Aid Maintenance Centre will be held in Ely Library, 6 The Cloisters, Ely CB7 4ZH every Monday from 10:30am to 3:30pm, starting
28th September 2020 until further notice. Appointment only.
The Cambourne Hearing Aid Maintenance Centre will be held in The Hub, High St, Cambourne, Cambridge CB23 6GW every Tuesday (except 10th November) from 10:30am to 3:30pm starting 29th September 2020 until further notice. Appointment only.
If you are unable to get to Ely or Cambourne please contact your original provider: your hospital audiology department or Specsavers. For an update from Audiology Providers please read here.
We will be adding new locations for the ‘drop-off and pick-up 30 minutes later’ service over the coming weeks.
We CONTINUE TO PROVIDE BATTERIES BY POST. Please telephone us on 01223 416141 or email [email protected]. We will need to know what SIZE batteries you require. This will be either size 13 Orange, size 312 Brown or size 675 Blue.
We will do our best to continue to respond to telephone enquiries during our advertised times, but apologise that the need to respect social distancing for our staff may restrict this at times.
We hope to return to providing our full service as soon as possible and thank service users, volunteers and staff for your understanding and continuing support. Our full contingency plan can be read here. Further locations for Hearing Aid Maintenance Centres will be posted on this website as they become available.
If you need your NHS hearing aids cleaned and re-tubed, and need new NHS batteries, you could drop-in to one of our 43 community Hearing Help sessions. Find out about the sessions nearest to you.
We rely on support from individuals, community groups, companies, charitable trusts and foundations to keep our services running. Discover ways you can support us, including taking part in a sponsored event, making a one-off or regular donation, or leaving a gift in your Will.
Latest News from Cambridgeshire Hearing Help:
Cambridgeshire Hearing Help has published an independent ‘Economic Impact Report’ showing how from every £1 we fundraise, our work provides £6.15 of benefit to people with hearing loss – and saves nearly £1m to the NHS and to Social Services. Read the news release here, an infographic illustrating the fundings here, and the full report here.